Policies and FAQ |
| PRICING: Please note that all prices are in U.S. Currency.
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped We try to process our items with in 48 hours. Most items ship the very next day. We are closed on Sunay & Monday so orders placed on those days are processed on Tuesday. Checks must clear before shipping. If payment is made by check, we will hold the item
- If you are using our option for a payment service, your order will be shipped We try to process our items with in 48 hours. Most items ship the very next day. We are closed on Sunay & Monday so orders placed on those days are processed on Tuesday. Checks must clear before shipping. If payment is made by check, we will hold the item
"Normally, you should expect shipment to take about a week." We use USPS for most of our shipments. They pick the packages up from our location. They do not always process them the same day. We have no control over how quickly or slowly they process packages. Thank You. |
| SALES TAX: Ohio Buyers must pay sales tax. |
| OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityIns. We
may elect to ship by some other carrier and will notify you if that is the case. All orders shipped to addresses outside of the U.S. will be shipped by U.S. Postal Service or UPS. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We charge a 25% restocking fee that will be charged to your original credit card or deducted from the refund amount. Shipping , insurance , and handling fees are not refundable. |
| OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund. |
| IMPORTANT NOTE:
You must base your decison to keep an item on the way it looks when you receive it. Do not polish, or clean any item you intend to return. All tags and invisible ( black light) markings that we often use must be visible when your item is returned or we can not guarantee a refund. |
Thank you for shopping at Avenue Antiques!
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